/* Atendimento Dukie — estilos compartilhados pela área do cliente e pelo painel da equipe. */
@font-face{font-family:"Bebas Neue";font-weight:400;font-display:swap;src:url(/static/fonts/bebas-neue-latin-400-normal.woff2) format("woff2")}
@font-face{font-family:"Inter";font-weight:400;font-display:swap;src:url(/static/fonts/inter-latin-400-normal.woff2) format("woff2")}
@font-face{font-family:"Inter";font-weight:500 600;font-display:swap;src:url(/static/fonts/inter-latin-600-normal.woff2) format("woff2")}
@font-face{font-family:"Inter";font-weight:700;font-display:swap;src:url(/static/fonts/inter-latin-700-normal.woff2) format("woff2")}

/* Layout: barra da marca no topo com troca Cliente/Equipe. Cliente = coluna única estreita (celular primeiro).
   Equipe = menu lateral + área de trabalho; o painel "Hoje" lê-se de cima para baixo: o que fazer agora, por que chamam, fila. */
:root{
  --bg:#ffffff; --panel:#ffffff; --soft:#f5f5f6; --ink:#111111; --ink2:#5d5d63; --ink3:#8b8b92; --line:#e7e7ea;
  --red:#e11d27; --red-dark:#b8121b; --red-soft:#fdecec; --black:#111111; --on-black:#ffffff;
  --ok:#157a43; --ok-soft:#e4f4ea; --warn:#9a5b00; --warn-soft:#fdf1dc; --bad:#c0141e; --bad-soft:#fde6e7; --info:#2f3a4a; --info-soft:#eef0f3;
  --display:"Bebas Neue","Oswald","Arial Narrow",Impact,sans-serif; --body:"Inter",system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;
  --r:14px; --shadow:0 1px 2px rgba(17,17,17,.04),0 4px 16px rgba(17,17,17,.05);
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){
  --bg:#0e0e10; --panel:#17171a; --soft:#1f1f23; --ink:#f3f3f4; --ink2:#a9a9b0; --ink3:#7a7a82; --line:#2b2b30;
  --red:#ff3b45; --red-dark:#ff5c64; --red-soft:#3a1517; --black:#f3f3f4; --on-black:#111111;
  --ok:#6fd49c; --ok-soft:#12301f; --warn:#f0b65a; --warn-soft:#342810; --bad:#ff7a82; --bad-soft:#3a1517; --info:#c9d1dc; --info-soft:#232831;
  --shadow:none; color-scheme:dark}}
:root[data-theme="dark"]{
  --bg:#0e0e10; --panel:#17171a; --soft:#1f1f23; --ink:#f3f3f4; --ink2:#a9a9b0; --ink3:#7a7a82; --line:#2b2b30;
  --red:#ff3b45; --red-dark:#ff5c64; --red-soft:#3a1517; --black:#f3f3f4; --on-black:#111111;
  --ok:#6fd49c; --ok-soft:#12301f; --warn:#f0b65a; --warn-soft:#342810; --bad:#ff7a82; --bad-soft:#3a1517; --info:#c9d1dc; --info-soft:#232831;
  --shadow:none; color-scheme:dark}
*{box-sizing:border-box}
html,body{height:100%}
body{background:var(--bg);color:var(--ink);font:15px/1.55 var(--body);-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--red);outline-offset:2px}
a{color:var(--red-dark)}

/* Barra superior */
.topbar{position:sticky;top:env(safe-area-inset-top,0px);z-index:20;background:var(--panel);border-bottom:1px solid var(--line);
  display:flex;align-items:center;gap:16px;min-height:60px;padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px))}
body::before{content:"";position:fixed;inset:0 0 auto;height:env(safe-area-inset-top,0px);z-index:21;background:var(--panel)}
.logo{font:400 30px/1 var(--display);color:var(--red);letter-spacing:.02em;display:flex;align-items:baseline;gap:8px;white-space:nowrap}
.logo small{font:700 10.5px/1 var(--body);letter-spacing:.18em;color:var(--ink);text-transform:uppercase}
.switch{display:flex;background:var(--soft);border-radius:99px;padding:3px;margin-left:auto}
.switch button{border:0;background:transparent;padding:7px 14px;border-radius:99px;font-weight:600;font-size:13px;color:var(--ink2);cursor:pointer}
.switch button[aria-pressed="true"]{background:var(--black);color:var(--on-black)}
.iconbtn{border:1px solid var(--line);background:var(--panel);border-radius:99px;width:36px;height:36px;display:grid;place-items:center;cursor:pointer;color:var(--ink2);flex:none}
.proto{background:var(--black);color:var(--on-black);font:700 10.5px/1 var(--body);letter-spacing:.12em;text-transform:uppercase;text-align:center;padding-block:7px;
  padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px))}

/* Tipografia */
.display{font-family:var(--display);font-weight:400;text-transform:uppercase;letter-spacing:.01em;line-height:.98;text-wrap:balance}
h1.display{font-size:clamp(38px,8vw,54px);margin:0 0 10px}
h2.display{font-size:28px;margin:0 0 12px}
h3{font-size:12px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--ink2);margin:0 0 10px}
.display em{font-style:normal;color:var(--red)}
.muted{color:var(--ink2)} .small{font-size:13px} .tiny{font-size:12px}
.num{font-variant-numeric:tabular-nums}

/* Componentes comuns */
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:18px;box-shadow:var(--shadow);min-width:0}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid var(--line);background:var(--panel);border-radius:12px;padding:11px 16px;font-weight:600;font-size:14px;cursor:pointer;text-decoration:none;color:var(--ink)}
.btn:hover{border-color:var(--ink3)}
.btn.red{background:var(--red);border-color:var(--red);color:#fff;font:400 20px/1 var(--display);letter-spacing:.04em;text-transform:uppercase;padding:14px 22px}
.btn.red:hover{background:var(--red-dark);border-color:var(--red-dark)}
.btn.dark{background:var(--black);border-color:var(--black);color:var(--on-black)}
.btn.ghost{border-color:transparent;background:transparent;color:var(--ink2)}
.btn.block{width:100%}
.btn[disabled]{opacity:.45;cursor:not-allowed}
.pill{display:inline-flex;align-items:center;gap:6px;border-radius:99px;padding:3px 10px;font-size:12px;font-weight:600;white-space:nowrap;background:var(--soft);color:var(--ink2)}
.pill.ok{background:var(--ok-soft);color:var(--ok)} .pill.warn{background:var(--warn-soft);color:var(--warn)} .pill.bad{background:var(--bad-soft);color:var(--bad)} .pill.red{background:var(--red);color:#fff} .pill.dark{background:var(--black);color:var(--on-black)}
.dot{width:8px;height:8px;border-radius:50%;background:currentColor;display:inline-block}
label.f{display:block;font-size:12px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--ink2);margin-bottom:6px}
.input,select.input,textarea.input{width:100%;border:1px solid var(--line);background:var(--panel);border-radius:12px;padding:12px 14px;font-size:15px}
.input:focus{outline:none;border-color:var(--red);box-shadow:0 0 0 3px color-mix(in srgb,var(--red) 16%,transparent)}
textarea.input{min-height:110px;resize:vertical}
.field{display:grid;gap:0;margin-bottom:14px}
.hint{font-size:12.5px;color:var(--ink3);margin-top:6px}
.error{font-size:13px;color:var(--bad);margin-top:6px}
.notice{border-radius:12px;padding:12px 14px;font-size:14px}
.notice.ok{background:var(--ok-soft);color:var(--ok)} .notice.warn{background:var(--warn-soft);color:var(--warn)} .notice.info{background:var(--info-soft);color:var(--info)} .notice.bad{background:var(--bad-soft);color:var(--bad)}
.toast{position:fixed;left:50%;bottom:calc(20px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);background:var(--black);color:var(--on-black);padding:12px 18px;border-radius:12px;font-weight:600;font-size:14px;z-index:50;box-shadow:0 8px 30px rgba(0,0,0,.2);max-width:calc(100% - 32px)}

/* ÁREA DO CLIENTE */
.client{max-width:600px;margin:0 auto;padding-block:28px 64px;padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px))}
.lead{color:var(--ink2);margin:0 0 22px;font-size:16px}
.choices{display:grid;gap:12px;margin-bottom:28px}
.choice{display:flex;align-items:center;gap:16px;text-align:left;width:100%;border:1px solid var(--line);background:var(--panel);border-radius:16px;padding:18px;cursor:pointer;box-shadow:var(--shadow)}
.choice:hover{border-color:var(--red);box-shadow:0 0 0 1px var(--red)}
.choice .ic{width:46px;height:46px;border-radius:12px;display:grid;place-items:center;background:var(--red-soft);color:var(--red);flex:none}
.choice strong{display:block;font:400 25px/1 var(--display);letter-spacing:.02em;text-transform:uppercase}
.choice span{display:block;color:var(--ink2);font-size:14px;margin-top:4px}
.choice .go{margin-left:auto;color:var(--red);font:400 26px/1 var(--display)}
.back{display:inline-flex;align-items:center;gap:6px;border:0;background:none;color:var(--ink2);padding:0;margin-bottom:16px;cursor:pointer;font-weight:600;font-size:14px}
.combos{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:14px}
.combo{display:flex;align-items:center;gap:10px;border:1.5px solid var(--line);background:var(--panel);border-radius:12px;padding:12px;font-weight:600;font-size:14px;cursor:pointer;text-align:left;color:var(--ink)}
.combo em{font-style:normal;color:var(--red);font-weight:700}
.combo .radio{width:18px;height:18px;border-radius:50%;border:2px solid var(--ink3);flex:none;display:grid;place-items:center}
.combo[aria-checked="true"]{border-color:var(--red);background:var(--red-soft)}
.combo[aria-checked="true"] .radio{border-color:var(--red)}
.combo[aria-checked="true"] .radio::after{content:"";width:8px;height:8px;border-radius:50%;background:var(--red)}
.combo-title{display:flex;align-items:center;gap:8px;margin-bottom:16px;flex-wrap:wrap}
.combo-title .plus{font:400 22px/1 var(--display);color:var(--red)}
@media (max-width:380px){.combos{grid-template-columns:1fr}}
.tabs{display:grid;grid-template-columns:1fr 1fr;background:var(--soft);border-radius:12px;padding:4px;margin-bottom:18px}
.tabs button{border:0;background:transparent;border-radius:9px;padding:10px 8px;font-weight:600;font-size:13.5px;color:var(--ink2);cursor:pointer}
.tabs button[aria-selected="true"]{background:var(--panel);color:var(--ink);box-shadow:var(--shadow)}
.sample{display:flex;gap:8px;flex-wrap:wrap;margin-top:14px}
.sample button{border:1px dashed var(--line);background:transparent;border-radius:99px;padding:6px 12px;font-size:12.5px;color:var(--ink2);cursor:pointer}
.faq-search{position:relative;margin-bottom:12px}
.faq-search input{padding-left:40px}
.faq-search svg{position:absolute;left:13px;top:50%;transform:translateY(-50%);color:var(--ink3)}
.cats{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:10px}
.tip{display:flex;gap:12px;align-items:flex-start;border:1px solid var(--line);background:var(--soft);border-radius:14px;padding:14px 16px;margin-bottom:16px;font-size:14px;color:var(--ink)}
.tip .tip-ic{width:28px;height:28px;border-radius:50%;background:var(--red-soft);color:var(--red);display:grid;place-items:center;flex:none;font:700 15px/1 var(--body)}
.tip p{margin:0}
.tip b{display:block;margin-bottom:2px}
.cats button{border:1px solid var(--line);background:var(--panel);border-radius:99px;padding:6px 12px;font-size:13px;font-weight:600;color:var(--ink2);white-space:nowrap;cursor:pointer}
.cats button[aria-pressed="true"]{background:var(--black);border-color:var(--black);color:var(--on-black)}
details.faq{border-bottom:1px solid var(--line);padding:4px 0}
details.faq summary{cursor:pointer;list-style:none;display:flex;justify-content:space-between;gap:12px;padding:12px 0;font-weight:600}
details.faq summary::-webkit-details-marker{display:none}
details.faq summary::after{content:"+";font:400 24px/1 var(--display);color:var(--red);flex:none}
details.faq[open] summary::after{content:"–"}
details.faq p{margin:0 0 14px;color:var(--ink2)}
.contact{display:grid;gap:10px;grid-template-columns:1fr 1fr;margin-top:12px}
.contact .card{padding:14px}
.contact b{display:block;font-size:12px;letter-spacing:.08em;text-transform:uppercase;color:var(--ink2);margin-bottom:4px}
.btn.wa{background:#1fa855;border-color:#1fa855;color:#fff;margin-top:10px;width:100%}
.btn.wa:hover{background:#178a45;border-color:#178a45;color:#fff}
.copy{border:0;background:none;color:var(--red-dark);font-weight:600;padding:0;cursor:pointer;font-size:13px}

/* Pedido (cliente) */
.order-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;flex-wrap:wrap;margin-bottom:16px}
.status-big{border-radius:16px;padding:18px;margin-bottom:16px;border:1px solid var(--line);background:var(--panel)}
.status-big .label{font:400 30px/1 var(--display);text-transform:uppercase;letter-spacing:.01em;margin:6px 0 6px}
.steps{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;margin-top:16px}
.step{display:grid;gap:6px;font-size:12px;color:var(--ink3);font-weight:600}
.step .bar{height:6px;border-radius:99px;background:var(--line)}
.step.done{color:var(--ink)} .step.done .bar{background:var(--red)}
.step.now{color:var(--red)} .step.now .bar{background:linear-gradient(90deg,var(--red) 50%,var(--line) 50%)}
.kv{display:grid;grid-template-columns:auto 1fr;gap:6px 16px;font-size:14px}
.kv dt{color:var(--ink2)} .kv dd{margin:0;text-align:right;overflow-wrap:anywhere}
.items{display:grid;gap:10px;margin:0;padding:0;list-style:none}
.items li{display:flex;align-items:center;gap:12px}
.jar{width:42px;height:42px;border-radius:10px;background:var(--black);color:var(--on-black);display:grid;place-items:center;font:400 12px/1 var(--display);letter-spacing:.04em;flex:none}
.actions{display:grid;gap:10px;grid-template-columns:1fr 1fr}
.action{text-align:left;border:1px solid var(--line);background:var(--panel);border-radius:14px;padding:14px;cursor:pointer;display:grid;gap:4px}
.action:hover:not([disabled]){border-color:var(--red)}
.action b{font-size:14.5px} .action span{font-size:13px;color:var(--ink2)}
.action[disabled]{opacity:.5;cursor:not-allowed}
.stack{display:grid;gap:16px}

/* PAINEL DA EQUIPE */
.team{display:grid;grid-template-columns:220px 1fr;min-height:calc(100% - 60px)}
.side{border-right:1px solid var(--line);padding:18px 12px;display:flex;flex-direction:column;gap:4px;background:var(--panel)}
.side button{display:flex;align-items:center;gap:10px;border:0;background:transparent;border-radius:10px;padding:10px 12px;font-weight:600;font-size:14px;color:var(--ink2);cursor:pointer;text-align:left}
.side button:hover{background:var(--soft);color:var(--ink)}
.side button[aria-current="page"]{background:var(--black);color:var(--on-black)}
.side .count{margin-left:auto;font-size:11.5px;background:var(--red);color:#fff;border-radius:99px;padding:1px 8px}
.side button[aria-current="page"] .count{background:var(--red)}
.side .who{margin-top:auto;padding:12px;border-top:1px solid var(--line);font-size:13px;color:var(--ink2)}
.work{padding:24px max(16px,env(safe-area-inset-right,0px)) 48px 24px;min-width:0}
.work-head{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;margin-bottom:18px}
.tiles{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:16px}
.tile{border-radius:16px;padding:16px 18px;border:1px solid var(--line);background:var(--panel);text-align:left;cursor:pointer;display:grid;gap:2px;box-shadow:var(--shadow);position:relative;overflow:hidden}
.tile:hover{border-color:var(--ink3)}
.tile .t{font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--ink2)}
.tile .v{font:400 52px/1 var(--display);margin-top:4px}
.tile .s{font-size:13px;color:var(--ink2)}
.tile.hot{background:var(--red);border-color:var(--red);color:#fff}
.tile.hot .t,.tile.hot .s{color:rgba(255,255,255,.88)}
.tile .stripe{position:absolute;left:0;top:0;bottom:0;width:4px}
.grid2{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(0,1fr);gap:16px;margin-bottom:16px}
.bars{display:grid;gap:12px}
.barrow{display:grid;grid-template-columns:minmax(120px,190px) 1fr 44px;gap:12px;align-items:center;font-size:14px}
.barrow .track{display:block;height:12px;background:var(--soft);border-radius:99px;overflow:hidden}
.barrow .fill{display:block;height:100%;border-radius:99px;background:var(--ink3)}
.barrow.top .fill{background:var(--red)}
.barrow .pct{text-align:right;font-weight:700}
.insight{margin-top:14px;padding:12px 14px;border-radius:12px;background:var(--red-soft);color:var(--ink);font-size:14px}
.insight b{color:var(--red-dark)}
.queue{display:grid;gap:0}
.qrow{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;padding:12px 4px;border-bottom:1px solid var(--line);cursor:pointer;text-align:left;background:none;border-left:0;border-right:0;border-top:0;width:100%}
.qrow:hover{background:var(--soft)}
.avatar{width:36px;height:36px;border-radius:50%;background:var(--soft);display:grid;place-items:center;font-weight:700;font-size:13px;color:var(--ink2);flex:none}
.qrow .name{font-weight:600}
.qrow .snip{font-size:13px;color:var(--ink2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.wait{font-weight:700;font-size:13px;text-align:right;white-space:nowrap}
.wait.late{color:var(--bad)}
.spark{width:100%;height:140px;display:block}
.legend{display:flex;gap:14px;font-size:12.5px;color:var(--ink2);margin-top:6px;flex-wrap:wrap}
.legend i{display:inline-block;width:14px;height:3px;border-radius:2px;vertical-align:middle;margin-right:6px}

/* Conversas */
.inbox{display:grid;grid-template-columns:300px minmax(0,1fr) 300px;border:1px solid var(--line);border-radius:16px;overflow:hidden;background:var(--panel);min-height:640px}
.ilist{border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0}
.ilist .filters{display:flex;gap:6px;padding:12px;border-bottom:1px solid var(--line);overflow-x:auto}
.ilist .filters button{border:1px solid var(--line);background:var(--panel);border-radius:99px;padding:5px 10px;font-size:12.5px;font-weight:600;color:var(--ink2);cursor:pointer;white-space:nowrap}
.ilist .filters button[aria-pressed="true"]{background:var(--black);color:var(--on-black);border-color:var(--black)}
.ilist .items2{overflow:auto;flex:1}
.conv{display:grid;gap:4px;padding:12px 14px;border-bottom:1px solid var(--line);cursor:pointer;text-align:left;background:none;border-left:3px solid transparent;border-right:0;border-top:0;width:100%}
.conv:hover{background:var(--soft)}
.conv[aria-selected="true"]{background:var(--soft);border-left-color:var(--red)}
.conv .row1{display:flex;justify-content:space-between;gap:8px;font-weight:600;font-size:14px}
.conv .row2{font-size:13px;color:var(--ink2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv .row3{display:flex;gap:6px;flex-wrap:wrap}
.thread{display:flex;flex-direction:column;min-width:0}
.thead{padding:14px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;gap:12px;align-items:center;flex-wrap:wrap}
.msgs{padding:18px;display:grid;gap:12px;overflow:auto;flex:1;align-content:start;background:var(--bg)}
.msg{max-width:88%;border-radius:14px;padding:12px 14px;border:1px solid var(--line);background:var(--panel);white-space:pre-wrap;font-size:14px}
.msg .meta{font-size:12px;color:var(--ink3);margin-bottom:6px;white-space:normal}
.msg.us{margin-left:auto;background:var(--black);color:var(--on-black);border-color:transparent}
.msg.us .meta{color:color-mix(in srgb,var(--on-black) 65%,transparent)}
.merged{justify-self:center;font-size:12px;color:var(--ink3);background:var(--soft);border-radius:99px;padding:4px 12px}
.composer{border-top:1px solid var(--line);padding:12px 14px;display:grid;gap:10px;background:var(--panel)}
.composer .bar2{display:flex;gap:8px;flex-wrap:wrap;align-items:center}
.composer textarea{min-height:150px;font-size:14px}
.suggest{font-size:12px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--red-dark)}
.oside{border-left:1px solid var(--line);padding:16px;display:grid;gap:16px;align-content:start;overflow:auto;min-width:0}
.mini-steps{display:grid;gap:8px;margin:0;padding:0;list-style:none}
.mini-steps li{display:flex;gap:10px;align-items:center;font-size:13.5px;color:var(--ink3)}
.mini-steps li .c{width:20px;height:20px;border-radius:50%;border:2px solid var(--line);display:grid;place-items:center;flex:none;font-size:11px}
.mini-steps li.done{color:var(--ink)} .mini-steps li.done .c{background:var(--red);border-color:var(--red);color:#fff}
.mini-steps li.now{color:var(--red);font-weight:600} .mini-steps li.now .c{border-color:var(--red)}
.qa{display:grid;gap:8px}

/* Reembolsos */
.kanban{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}
.col{background:var(--soft);border-radius:16px;padding:12px;display:grid;gap:10px;align-content:start;min-height:300px}
.col-h{display:flex;justify-content:space-between;align-items:baseline;padding:4px 4px 6px}
.col-h b{font:400 22px/1 var(--display);letter-spacing:.02em;text-transform:uppercase}
.rcard{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:14px;display:grid;gap:8px;box-shadow:var(--shadow)}
.rcard .top{display:flex;justify-content:space-between;gap:8px;align-items:baseline}
.rcard .val{font:400 26px/1 var(--display)}
.rcard .why{font-size:13px;color:var(--ink2)}
.rcard .foot{display:flex;justify-content:space-between;gap:8px;align-items:center;flex-wrap:wrap}
.sumbar{display:flex;gap:12px;flex-wrap:wrap;margin-bottom:16px}
.sumbar .card{padding:14px 16px;display:grid;gap:2px}
.sumbar .card b{font:400 32px/1 var(--display)}

/* Respostas prontas */
.tpl-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(320px,100%),1fr));gap:12px}
.tpl{display:grid;gap:8px}
.tpl pre{white-space:pre-wrap;font:13.5px/1.55 var(--body);margin:0;color:var(--ink2);max-height:180px;overflow:auto}
.guide{display:grid;gap:8px;margin:0;padding-left:20px}
.periods{display:flex;flex-wrap:wrap;gap:6px;background:var(--soft);border-radius:12px;padding:4px}
.periods button{border:0;background:transparent;border-radius:9px;padding:8px 12px;font-weight:600;font-size:13px;color:var(--ink2);cursor:pointer}
.periods button[aria-pressed="true"]{background:var(--black);color:var(--on-black)}
.kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:16px}
.kpi{border:1px solid var(--line);border-radius:16px;padding:16px 18px;background:var(--panel);box-shadow:var(--shadow);display:grid;gap:2px;min-width:0}
.kpi .t{font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--ink2)}
.kpi .v{font:400 44px/1 var(--display);margin-top:4px}
.kpi .s{font-size:13px;color:var(--ink2)}
.kpi .d{font-size:12.5px;font-weight:700}
.kpi .d.good{color:var(--ok)} .kpi .d.bad{color:var(--bad)}
.funnel{display:grid;gap:10px}
.fstep{display:grid;grid-template-columns:minmax(130px,200px) 1fr 70px;gap:12px;align-items:center;font-size:14px}
.fbar{height:34px;border-radius:8px;background:var(--black);display:flex;align-items:center;padding-left:10px;color:var(--on-black);font-weight:700;font-size:13px;min-width:44px}
.fbar.red{background:var(--red);color:#fff}
.fbar.ok{background:var(--ok);color:#fff}
.fbar.soft{background:var(--ink3);color:#fff}
.fstep .pc{text-align:right;font-weight:700;font-variant-numeric:tabular-nums}
.split{display:flex;height:16px;border-radius:99px;overflow:hidden;margin:6px 0 10px}
.split span{display:block;height:100%}
.hist{display:grid;grid-template-columns:repeat(5,1fr);gap:10px;align-items:end;height:180px;margin-top:10px}
.hist .col2{display:grid;gap:6px;align-content:end;height:100%;text-align:center}
.hist .b{border-radius:8px 8px 3px 3px;background:var(--ink3);min-height:4px}
.hist .b.hi{background:var(--red)}
.hist .n{font-weight:700;font-size:13px;font-variant-numeric:tabular-nums}
.hist .l{font-size:12px;color:var(--ink2);line-height:1.25}
.types{width:100%;border-collapse:collapse;font-size:14px;font-variant-numeric:tabular-nums}
.types th,.types td{padding:10px 8px;border-bottom:1px solid var(--line);text-align:left;vertical-align:middle}
.types th{font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--ink2);font-weight:700}
.types td.n,.types th.n{text-align:right}
.types .mini{height:8px;border-radius:99px;background:var(--soft);overflow:hidden;min-width:80px}
.types .mini span{display:block;height:100%;background:var(--red);border-radius:99px}
.grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;margin-bottom:16px}
.insights{display:grid;gap:10px;margin:0;padding:0;list-style:none}
.insights li{display:grid;grid-template-columns:28px 1fr;gap:10px;font-size:14px;align-items:start}
.insights li .ic{width:28px;height:28px;border-radius:8px;display:grid;place-items:center;font-weight:700;background:var(--red-soft);color:var(--red-dark)}
@media (max-width:1100px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.grid3{grid-template-columns:1fr}}
@media (max-width:560px){.fstep{grid-template-columns:1fr 60px}.fstep>span:first-child{grid-column:1/-1}.hist{height:150px}}
.stores{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(440px,100%),1fr));gap:16px;margin-bottom:16px}
.store-h{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:14px}
.store-h .alias{font:600 12px/1 ui-monospace,Menlo,monospace;color:var(--ink3)}
.copyrow{display:flex;gap:8px}
.copyrow .input{font:13px/1.3 ui-monospace,Menlo,Consolas,monospace;min-width:0}
.events{display:grid;grid-template-columns:1fr 1fr;gap:6px 12px;margin:0;padding:0;list-style:none;font-size:13px}
.events li{display:flex;gap:8px;align-items:center}
.events code{font:12px ui-monospace,Menlo,monospace;color:var(--ink2)}
.events .ck{width:18px;height:18px;border-radius:5px;background:var(--ok-soft);color:var(--ok);display:grid;place-items:center;font-size:11px;font-weight:700;flex:none}
.events .ck.no{background:var(--soft);color:var(--ink3)}
.stat3{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin:14px 0}
.stat3 div{background:var(--soft);border-radius:10px;padding:10px 12px}
.stat3 b{display:block;font:400 26px/1 var(--display)}
.stat3 span{font-size:12px;color:var(--ink2)}
.howto{display:grid;gap:10px;margin:0;padding:0;list-style:none;counter-reset:s}
.howto li{display:grid;grid-template-columns:28px 1fr;gap:10px;align-items:start;font-size:14px}
.howto li::before{counter-increment:s;content:counter(s);width:28px;height:28px;border-radius:50%;background:var(--black);color:var(--on-black);display:grid;place-items:center;font-weight:700;font-size:13px}
.evlog{width:100%;border-collapse:collapse;font-size:13px;font-variant-numeric:tabular-nums}
.evlog th,.evlog td{text-align:left;padding:9px 8px;border-bottom:1px solid var(--line);white-space:nowrap}
.evlog th{font-size:11px;letter-spacing:.08em;text-transform:uppercase;color:var(--ink2)}
.evlog code{font:12px ui-monospace,Menlo,monospace}
.tablewrap{overflow-x:auto}
@media (max-width:560px){.events{grid-template-columns:1fr}.stat3{grid-template-columns:1fr 1fr 1fr}}

/* Responsivo */
@media (max-width:1180px){.inbox{grid-template-columns:260px minmax(0,1fr)}.oside{display:none}.inbox.show-order .oside{display:grid;grid-column:1/-1;border-left:0;border-top:1px solid var(--line)}}
@media (max-width:980px){.tiles{grid-template-columns:repeat(2,minmax(0,1fr))}.grid2{grid-template-columns:1fr}.kanban{grid-template-columns:1fr}}
@media (max-width:760px){
  .team{grid-template-columns:1fr}
  .side{flex-direction:row;overflow-x:auto;border-right:0;border-bottom:1px solid var(--line);padding:8px max(16px,env(safe-area-inset-right,0px)) 8px max(16px,env(safe-area-inset-left,0px));gap:4px}
  .side button{white-space:nowrap;padding:8px 12px}
  .side .who{display:none}
  .work{padding:18px max(16px,env(safe-area-inset-right,0px)) 40px max(16px,env(safe-area-inset-left,0px))}
  .inbox{grid-template-columns:1fr}
  .ilist{border-right:0;border-bottom:1px solid var(--line);max-height:320px}
  .barrow{grid-template-columns:minmax(0,1fr) 44px}.barrow .track{grid-column:1/-1;grid-row:2}
  .actions,.contact{grid-template-columns:1fr}
  .logo small{display:none}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}

/* ---------- complementos do sistema ---------- */
[hidden]{display:none!important}
.loading{padding:48px 16px;text-align:center;color:var(--ink3)}
.empty{padding:28px 16px;text-align:center;color:var(--ink2);font-size:14px}
.row{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.grow{flex:1;min-width:0}
.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 14px}
.form-grid .full{grid-column:1/-1}
@media (max-width:560px){.form-grid{grid-template-columns:1fr}}
.toggle{display:flex;gap:12px;align-items:flex-start;padding:10px 0;border-bottom:1px solid var(--line);cursor:pointer}
.toggle:last-child{border-bottom:0}
.toggle input{width:18px;height:18px;accent-color:var(--red);margin-top:2px;flex:none}
.toggle b{display:block;font-size:14px}.toggle span{font-size:13px;color:var(--ink2)}
.modal-bg{position:fixed;inset:0;background:rgba(0,0,0,.45);z-index:60;display:grid;place-items:center;padding:16px}
.modal{background:var(--panel);border-radius:16px;padding:20px;width:min(520px,100%);max-height:calc(100vh - 32px);overflow:auto;box-shadow:0 20px 60px rgba(0,0,0,.3)}
.modal h2{margin-top:0}
.preview-tabs{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:10px}
.preview-tabs button{border:1px solid var(--line);background:var(--panel);border-radius:99px;padding:6px 12px;font-size:13px;font-weight:600;color:var(--ink2);cursor:pointer}
.preview-tabs button[aria-pressed="true"]{background:var(--black);color:var(--on-black);border-color:var(--black)}
.preview{width:100%;height:640px;border:1px solid var(--line);border-radius:12px;background:#f3f3f3}
.msg.ai{border-color:color-mix(in srgb,var(--red) 30%,var(--line))}
.msg.note{background:var(--warn-soft);color:var(--ink);border-color:transparent;max-width:100%}
.msg.draft{background:var(--info-soft);border-style:dashed;max-width:100%}
.msg .meta .pill{margin-left:6px}
.tpl textarea.input{min-height:180px;font-size:13.5px}
.faq-edit{display:grid;gap:8px;padding:12px 0;border-bottom:1px solid var(--line)}
.side .sep{margin:10px 12px 4px;font-size:11px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--ink3)}
.side a.link{display:flex;align-items:center;gap:10px;border-radius:10px;padding:8px 12px;font-weight:600;font-size:13.5px;color:var(--ink2);text-decoration:none}
.side a.link:hover{background:var(--soft);color:var(--ink)}
.who form{margin:6px 0 0}.who button{border:0;background:none;color:var(--red-dark);padding:0;font-weight:600;cursor:pointer;font-size:13px}
.ilist .search{padding:10px 12px;border-bottom:1px solid var(--line)}
.ilist .search input{padding:8px 12px;font-size:14px}
.status-sel{width:auto;padding:9px 10px;font-size:13px}
.attach-list{font-size:13px;color:var(--ink2)}
.thread-page .msg{max-width:100%}
.thread-page .msgs{background:transparent;padding:0;margin-bottom:16px}
@media (max-width:760px){.side .sep,.side a.link{display:none}}
select.input.status-sel{width:auto}
.grid2{align-items:start}
.choice{color:var(--ink)}

/* ---------- área do cliente: largura total no computador, coluna única no celular ---------- */
.client{max-width:1240px;padding-top:clamp(24px,4vw,48px)}
.client > h1.display{font-size:clamp(38px,6vw,72px);max-width:20ch}
.client > .lead{font-size:clamp(16px,1.4vw,18px);max-width:70ch}
.choices.two{grid-template-columns:repeat(2,minmax(0,1fr));margin-bottom:36px}
.choice{padding:22px}
.cgrid{display:grid;grid-template-columns:minmax(0,1fr) minmax(300px,380px);gap:clamp(20px,3vw,40px);align-items:start}
.cmain{min-width:0;display:grid;gap:16px;align-content:start}
.cmain > *{margin-top:0;margin-bottom:0}
.cside{position:sticky;top:84px;display:grid;gap:16px;min-width:0}
.cside h3{margin-bottom:10px}
.contact.stacked{grid-template-columns:1fr;margin-top:0}
.contact-wrap{margin-top:28px}
.side-card .howto li{font-size:14px}
.where{list-style:none;margin:0;padding:0;display:grid;gap:12px}
.where li{display:grid;gap:2px;font-size:14px}
.where li span{color:var(--ink2);font-size:13px}
.combos{grid-template-columns:repeat(4,minmax(0,1fr))}
.status-big{margin-bottom:0}
.status-big .label{font-size:clamp(30px,3vw,40px)}
.order-head{margin-bottom:20px}
.actions{grid-template-columns:repeat(2,minmax(0,1fr))}
#faq-list{column-gap:32px}
@media (min-width:1100px){.actions{grid-template-columns:repeat(4,minmax(0,1fr))}}
@media (max-width:1100px){.combos{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:900px){
  .cgrid{grid-template-columns:1fr}
  .cside{position:static}
  .contact.stacked{grid-template-columns:1fr 1fr}
}
@media (max-width:640px){
  .choices.two{grid-template-columns:1fr}
  .contact.stacked,.actions{grid-template-columns:1fr}
  .choice{padding:16px}
  .choice strong{font-size:22px}
}
@media (max-width:380px){.combos{grid-template-columns:1fr}}
.thread-page .cgrid{margin-top:8px}
.contact .mail{display:block;font-weight:600;overflow-wrap:anywhere}
.map-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(min(220px,100%),1fr));gap:0 14px}
.map-grid .input{padding:9px 10px;font-size:14px}
@media (max-width:560px){.stat3[style]{grid-template-columns:1fr 1fr!important}}
.thread-page > .back{display:flex;width:fit-content;margin-bottom:12px}